Shipping Policy

NEW YORK CITY LOCAL DELIVERY

Free local delivery for orders over $500, including Manhattan, Brooklyn, Bronx, Staten Island, Queens, and Nassau County. We make deliveries every Monday to Friday except for the federal holidays.

PICK-UP

We are open 9 am-5 pm, Monday to Friday except for the federal holidays for pick-ups. You will be notified when your order is ready for pick up. You can always check with our sales rep or office staff for the status of your order.

FREIGHT SHIPPING

HONYA uses common carriers for shipping convenience, large items, or orders that can not be shipped via a small parcel shipping service.

Quotation

The shipping quote will be given and confirmed by the customer before we proceed with the freight shipping. The prepaid freight and quoted shipping charges are for shipments to the dock designated to receive commercial locations only. Shipments that require special service will incur additional charges unless indicated on the shipping quote.

Freight-allowed policy are as follows:

New York Tri-State Area (NY Upper State/NJ/CT): Prepaid freight for orders over $2500
Northeast Region (PA/DE/MA/RI/NH/VT/ME): Prepaid freight for orders over $3000
Southeast Region (MD/WV/VA/KY/NC/SC/TN/GA/AL/MS/AR/LA/FL): Prepaid freight for orders over $5000
Midwest Region (IL, IN, IA, KS, MI, MN, NE, ND, OH, SD, WI): Prepaid freight for orders over $5000
Other Area: Please call us for a shipping quote

Special Service/ Accessorials fees are as follows:

Lift-gate: $75
Residential Delivery: $195 ($120 Residential + $75 Liftgate)
Limited-access location delivery: $75
Delivery Appointment (24-hour notification): $50
Notify before delivery (15 Minutes Notification) : $15
Inside delivery/ Additional special service / Accessorials: Please call for a quote

Oversize Shipping

Any non-standard pallet (48"x40") shipping will be considered an oversized shipment and need to be ordered separately to meet the freight policy. Otherwise, there will be a $225 overlength charge for each shipment.

Freight Shortage/Damage

Any damage or shortages must be noted immediately on the bill of lading (BOL) or delivery receipt (POD) with the carrier company upon the delivery of the shipment. Please get a claim number from the delivery driver if there is any. And then any shortage/damage must be reported to HONYA Lighting on the same day of the delivery. Any concealed shortage/damage must be reported to HONYA Lighting within 3 days of delivery. Failure to file a claim within the time frame may be considered as the acceptance of the goods and waiver of any errors.

HONYA passes the responsibility of delivery to the carrier at the time of pickup at our warehouse. Losses/damage of items during shipment are the responsibility of the carrier. We will file a claim with the carrier and any credit or replacement will be at the carrier's cost once the claim is processed and completed.

SMALL PARCEL SHIPPING (UPS/FedEx/USPS)

HONYA partners with only the most trusted carriers to ensure your order arrives on time and in perfect condition. We ship most stock orders via UPS on the same day they are received. Due to the varying items and shipping availability, you might receive the products in multiple boxes on different days.

Small Parcel Shipping Damage

Any damage by UPS should be accepted by you and reported to HONYA Lighting the same day the packages are received. Any concealed damage and/or shortage must be reported to HONYA Lighting within 3 days of delivery. If a shipping label is provided by the customer or the shipping cost is billed to the customer's account, the damage claim should be filed by the customer directly.

Open Box Shipping

Please note we are unable to ship quantities less than the manufacturer's pre-packs due to continuous damage to the fixtures. We highly recommend against partial pre-packs and take no responsibility for any damages of less than the pre-packed box caused by the carrier.

Oversize Shipping

8FT fixtures will be considered as oversized shipping and there will be a very expensive oversize surcharge for any 8ft fixtures. We highly recommend shipping all the 8FT fixtures using LTL shipment.

SHIPPING POLICY

FREIGHT SHIPPING

Quotation

Freight-allowed policy are as follows:

New York Tri-State Area (NY Upper State/NJ/CT): Prepaid freight for orders over $2500

Northeast Region (PA/DE/MA/RI/NH/VT/ME): Prepaid freight for orders over $3000

Southeast Region (MD/WV/VA/KY/NC/SC/TN/GA/AL/MS/AR/LA/FL): Prepaid freight for orders over $5000

Midwest Region (IL, IN, IA, KS, MI, MN, NE, ND, OH, SD, WI): Prepaid freight for orders over $5000

Other Area: Please call us for a shipping quote

Special Service/ Accessorials fees are as follows:

Lift-gate: $75

Residential Delivery: $195 ($120 Residential + $75 Liftgate)

Limited-access location delivery: $75

Delivery Appointment (24-hour notification): $50

Notify before delivery (15 Minutes Notification) : $15

Inside delivery/ Additional special service / Accessorials: Please call for a quote

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Oversize Shipping

Any non-standard pallet (48"x40") shipping will be considered an oversized shipment and need to be ordered separately to meet the freight policy. Otherwise, there will be a $225 overlength charge for each shipment.

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Freight Shortage/Damage

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SMALL PARCEL SHIPPING (UPS/FedEx/USPS)

Small Parcel Shipping Damage

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Open Box Shipping

Please note we are unable to ship quantities less than the manufacturer's pre-packs due to continuous damage to the fixtures. We highly recommend against partial pre-packs and take no responsibility for any damages of less than the pre-packed box caused by the carrier.

​

Oversize Shipping

8FT fixtures will be considered as oversized shipping and there will be a very expensive oversize surcharge for any 8ft fixtures. We highly recommend shipping all the 8FT fixtures using LTL shipment.

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